DN99 Official Policy

Privacy Policy DN99 — Our Commitment to Protecting Your Data

DN99 values the privacy of every user. This page clearly explains how we collect, use, store, and protect your personal information when using the dn99 platform.

Last updated: 1 January 2026

How We Protect Your Privacy

Data security is not merely a legal obligation for dn99 — it is our moral responsibility to every user who trusts this platform.

256-Bit SSL Encryption

All data transmitted between your device and dn99 servers is protected with industry-grade 256-bit SSL encryption. Your information cannot be intercepted or read by unauthorised parties while in transit.

Secure Data Storage

Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and continuous monitoring. Only authorised personnel may access user personal information for legitimate purposes.

No Sale of Data to Third Parties

DN99 has never and will never sell, rent, or disclose your personal data to third parties for marketing or commercial purposes without your explicit consent. Your data belongs to you.

Secure KYC Identity Verification

The KYC process at dn99 is conducted through secure, encrypted channels. Identity documents you submit are stored with additional protection and automatically deleted once the designated retention period expires.

Full Control in Your Hands

You may access, update, or request deletion of your personal data at any time by contacting the dn99 support team. We fully respect your rights over your personal data.

Malaysia PDPA Compliance

The dn99 Privacy Policy is built in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that all our data handling practices adhere to applicable data protection laws.

Important Note: By registering or using the dn99 platform, you agree that your personal information will be processed in accordance with this Privacy Policy. Please read this document carefully before using any of our services.

1Introduction

DN99 ("we", "Platform", or "dn99") is the operator of this online entertainment platform and is responsible for processing your personal data. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information when you use the dn99 website, mobile app, and all related services.

We are committed to conducting all data processing activities responsibly, transparently, and in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. Your trust is our priority, and we will never misuse the information you entrust to dn99.

This Privacy Policy applies to all dn99 platform users, including website visitors, registered members, and any party that interacts with our services in any capacity.

2Personal Data We Collect

In operating the dn99 platform, we collect various types of personal data from users. This collection is carried out either directly from you or automatically through your use of the platform.

Data Category Type of Information How It Is Collected
Identity Full name, date of birth, gender, national ID number Registration & KYC
Contact Email address, phone number, residential address Registration & profile
Finance Bank account details, deposit and withdrawal transaction records Payment processing
Technical IP address, device type, web browser, operating system Automatically upon access
Conduct Game history, betting activity, platform activity logs Automatically during use

We do not collect sensitive personal data such as medical information, political views, or religious beliefs unless specifically required for a stated purpose and with your consent.

3How We Use Your Data

The personal data we collect is used solely for lawful purposes directly related to the delivery of dn99 platform services. We do not process your data for any other purpose without your consent.

  • Creating and managing your user account on the dn99 platform
  • Securely processing deposits, withdrawals, and other financial transactions
  • Conducting identity verification (KYC) processes to ensure account security
  • Delivering effective and responsive customer support
  • Sending important notices relating to your account, promotions, and platform updates
  • Monitoring and preventing fraud, money laundering, and other illegal activities
  • Complying with applicable legal and regulatory obligations
  • Improving user experience through aggregated, non-identifiable data analysis
  • Providing responsible gaming features tailored to your usage patterns

DN99 does not use your data to make automated decisions that significantly affect you without meaningful human oversight.

4Legal Basis for Data Processing

Every personal data processing activity we carry out is based on a valid legal basis under Malaysia's PDPA and internationally recognised data protection principles:

  • Contract performance — processing required to provide the dn99 platform services you have requested
  • Legal obligation — processing required to comply with regulatory requirements, anti-money laundering obligations, and applicable laws
  • Legitimate interest — processing for platform security, fraud prevention, and service improvement purposes
  • Consent — processing for direct marketing and promotional communications, which you may withdraw consent for at any time

5Data Sharing & Disclosure

DN99 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we may need to share your data:

  • Payment service provider — to process your deposits and withdrawals via FPX, Touch 'n Go, GrabPay, and other payment channels integrated with the dn99 platform
  • KYC service provider — to carry out identity verification required for the security of your account
  • Regulatory authorities — when required by law, court order, or a competent regulatory authority
  • Technical service provider — that support the operation of the dn99 platform, such as cloud computing services, analytics, and IT support, subject to strict confidentiality agreements

All third parties we work with are bound by data protection agreements that prohibit them from using your data for any purpose other than those specified by dn99.

DN99 does not share your data with insurance companies, marketing parties, or data brokers under any circumstances.

6Data Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law.

  • Active account data is retained for as long as your account remains active on the dn99 platform
  • After account closure, core data is retained for a minimum of 7 years to comply with Malaysia's anti-money laundering legal requirements
  • Financial transaction records are retained for 7 years from the transaction date
  • Customer support communication logs are retained for 3 years
  • Cookie and session tracking data is retained for a maximum of 13 months

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

7Data Security

We implement robust technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

  • 256-bit SSL/TLS encryption for all data in transit
  • Encryption of sensitive data stored in databases
  • Strict role-based access controls for internal staff
  • Continuous 24/7 security monitoring
  • Regular independent security penetration testing conducted by third parties
  • Established security incident response procedures
  • Information security awareness training for all dn99 staff

While we make every effort to protect your data, no system can guarantee absolute security. In the event of a data breach that affects you, we will notify you within the timeframe required by law.

8Cookies & Tracking Technologies

The dn99 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse platform usage patterns. The following are the types of cookies we use:

  • Essential cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled
  • Preference cookies — stores your preferences such as language and display theme for a better user experience
  • Analytics cookies — helps us understand how users interact with the dn99 platform for improvement purposes, using aggregated data that does not identify individuals
  • Security cookies — used to detect and prevent fraudulent activity and maintain platform integrity

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the dn99 platform.

9Your Rights Over Personal Data

Under Malaysia's PDPA and data protection best practices, you have the following rights regarding your personal data held by dn99:

Right of Access

Requesting a copy of the personal data we hold about you.

Right to Rectification

Requesting correction of inaccurate or incomplete data.

Right to Erasure

Requesting deletion of your data when it is no longer needed.

Right to Restriction

Requesting restriction of data processing under certain circumstances.

Right to Portability

Receiving your data in a machine-readable format.

Right to Object

Objecting to the processing of your data for direct marketing purposes.

To exercise any of the above rights, please contact the dn99 customer support team. We will process your request within 30 business days. For complex cases, this period may be extended to 60 days with prior notice to you.

10Children's Privacy

The dn99 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we find that personal data of a child under 18 has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe your child has registered on the dn99 platform, please contact us immediately.

11Changes to the Privacy Policy

DN99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform services. Any significant changes will be communicated to you via a prominent notice on the platform or to your registered email address.

The "Last updated" date at the top of this page will always be refreshed to reflect the effective date of the current version of the Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.

Continued use of the dn99 platform after any changes to the Privacy Policy take effect will be considered your acceptance of the updated policy.

12Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how dn99 handles your personal data, please contact us via:

  • Live Chat — available 24/7 within the dn99 platform
  • Privacy email: [email protected]
  • Page FAQ for answers to frequently asked questions about privacy

The dedicated dn99 data privacy team will take your enquiry seriously and respond within 5 business days. For more formal complaints, you also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

Your Data Is Safe With DN99

Join over 500,000 Malaysian users who have trusted dn99 as their preferred online entertainment platform. Register today and enjoy a safe, fair, and exciting gaming experience.

256-bit SSL
PDPA Compliance
No data sales
24/7 Support
Bahasa Melayu